Introduction
This is the Privacy Policy of OnSite Data (ABN 31 328 549 540), operating the OnSite property photo verification platform at https://onsitedata.com.au (the "Platform"). This policy explains how we collect, use, store and disclose personal information in connection with our services. By using the Platform you consent to the collection and use of your personal information as described in this policy.
OnSite Data is committed to complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).
What Personal Information We Collect
We collect personal information that is necessary to provide our services. This may include:
- Names, email addresses, phone numbers and business details of lenders, brokers and their team members
- Property addresses, loan references and job details submitted by lenders
- GPS location data and photos uploaded by Points of Contact (POC) completing property verifications
- Device and browser information collected during Platform use
- IP addresses and usage logs collected automatically when you visit our website
How We Collect Personal Information
We collect personal information:
- Directly from lenders and their team members when they register or use the Platform
- From Points of Contact when they complete a verification via a shared link
- Automatically through cookies and server logs when you access our website
How We Use Personal Information
We use personal information to:
- Provide, operate and improve the Platform and its features
- Send verification links and notifications to relevant parties
- Verify the location and identity of parties completing property verifications
- Communicate with users about their accounts and our services
- Comply with our legal obligations
Disclosure of Personal Information
We do not sell personal information. We may share personal information with:
- Third-party service providers who assist us in operating the Platform (including Supabase for database hosting, Resend for email delivery, and Google Maps for location services)
- Law enforcement or regulatory bodies where required by law
- Any party you have authorised us to share information with
Some service providers may be located outside Australia. We take reasonable steps to ensure overseas providers handle your information in accordance with the APPs.
Data Security and Storage
OnSite Data uses industry-standard security measures to protect personal information, including encrypted database storage and secure transmission via HTTPS. However, no internet-based transmission is completely secure, and we cannot guarantee absolute security.
Personal information is stored for as long as necessary to provide our services or as required by law, after which it is deleted or de-identified.
GPS and Location Data
The Platform collects GPS location data from Points of Contact for the sole purpose of verifying their physical presence at a property during a photo submission. This data is stored alongside the verification record and is only accessible to the lender or organisation that created the job.
Cookies
We use session cookies to maintain authenticated sessions on the Platform. These cookies are essential to the operation of the service and are deleted when you sign out or close your browser.
Access and Correction
You may request access to, or correction of, personal information we hold about you by contacting us at info@onsitedata.com.au. We will respond within a reasonable timeframe. In some circumstances, we may decline access as permitted by law and will provide reasons for doing so.
Complaints
If you have a concern about how we handle your personal information, please contact us at info@onsitedata.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
Changes to This Policy
We may update this policy from time to time. The current version will always be available at https://onsitedata.com.au/legal/privacy.
Contact Us
OnSite Data (ABN 31 328 549 540)
Email: info@onsitedata.com.au
Website: https://onsitedata.com.au